Refund policy

We want you to feel confident when shopping with Radhekrisna. If something isn’t right, we’re here to help. Please read this Refund & Return Policy carefully before placing your order.

  1. Return Eligibility
     You may request a return if:
     • The item is unused, in its original packaging, and in the same condition as received
     • The return request is submitted within 5 calendar days of delivery
     • A complete unboxing video is provided showing the issue clearly (damage, defect, or wrong product)

Returns raised without video proof or outside the return window cannot be accepted.

  1. Non-Returnable Items
     The following items are not eligible for return:
     • Items marked as “final sale” or “non-returnable”
     • Personal care, hygiene, or health-related products once opened
     • Perishable goods or fragile items such as candles and wax-based products
     • Customised, made-to-order, or digital items unless defective

  2. Return Process
     To request a return:
     • Email us at sukhnathmart932@gmail.com within 5 days of delivery
     • Include your order number, the reason for return, and the unboxing video
     • Once reviewed, our team will guide you through the pickup or self-shipping steps

Return Shipping & Fees:
 • Return pickup may be available in select pin codes; otherwise, customers may need to self-ship
 • A ₹100 return and restocking charge applies to all approved returns and will be deducted from your refund

  1. Exchanges
     We offer exchanges in cases where:
     • The product is defective, damaged, or incorrect
     • A size exchange is needed for eligible products (subject to stock availability)

Conditions for exchange:
 • Exchange requests must be raised within 5 days of delivery
 • Only one exchange is allowed per order
 • A ₹150 handling fee may apply for size-related exchanges

  1. Refunds
     Once the returned product is received and inspected, we will notify you of approval or rejection.
     If approved:
     • Refunds for prepaid orders are processed to the original payment method within 8–15 working days
     • Refunds for COD orders will be issued via bank transfer or UPI
     • Any shipping fees paid during purchase are non-refundable

Refunds will not be issued if:
 • The product shows signs of use
 • Original packaging or accessories are missing
 • No unboxing video is provided
 • The product fails inspection

  1. Order Cancellations
     Orders can be cancelled only before they are shipped. To cancel, contact us immediately at +91 7265083604 or email us.
     • Once shipped, cancellations are not possible
     • Refunds for prepaid cancellations are processed within 1–2 working days
     • Frequent cancellations may result in account restrictions

  2. Damaged, Incorrect, or Missing Items
     If the product arrives damaged, incorrect, or with missing items:
     • Contact us within 24 hours of delivery
     • Provide a clear unboxing video showing the issue
     Without the video, replacements or refunds cannot be arranged.

  3. Contact Us
     For return requests, order concerns, or support, you may reach us at:
     Customer Support Email: sukhnathmart932@gmail.com
     Phone/WhatsApp: +91 7265083604
     Business Hours: Monday–Saturday, 10 AM to 6 PM (excluding holidays)

    This Website is Managed by: Satani Twinkal shailesh
    phone - +91 7265083604